Refunds & Returns
Damaged in transit guarantee
In the event you receive goods that are damaged, faulty or incorrect, please emails us to firstname.lastname@example.org within 30 days of receiving your order and we will refund the value of the damaged or incorrect goods. We reserve the right to require proof that the goods were damaged or faulty. Please note we do not provide refunds to International Purchases for many reasons. A restocking fee of 10%-20% of the purchase price will be deducted, depending on the item. Returned goods must be in its original condition and include all the original packaging. Anything which is not sealed must be replaced at the customers expense.
100% Satisfaction Guarantee & Change of mind
If you’re not completely satisfied with your order, or change your mind, you can return your order within 30 days and receive a full refund excluding shipping costs if you return the goods in their original condition to our warehouse. Please email us to email@example.com to let us know to expect your return and return your goods. We may not accept returns if they are received damaged or incomplete.
Refunds will be debited onto the credit card used to make the purchase. We will seek to process your refund as quickly as possible, but please allow up to 3 business days for your refund to be processed.